Pilot - Customer Journey Map

What is it?

A visual representation of a customer’s experience with a product or service (e.g. how they hear about the idea, what happens after they sign up…).

Check it out on Miro here, or download the template below.

When to use it?

As you get plan your pilot. Begin imagining the whole journey your target audience will go on. How will they hear about your idea? What will happen after they sign up?